Method
How the measurement works
Anyone can screenshot one ChatGPT answer. This is the method that turns that into a number you can put in front of someone else — including the parts where it refuses to guess.
Buyer question
Repeated answers
Literal verdicts
Probability + interval
The engines are never told what we are measuring
A scan asks buyer questions — the kind your customers would type — and those questions never contain the brand being tracked. If we asked “is Ritmi a good driving school?” the answer would be about Ritmi, and the measurement would be worthless. We ask “which driving schools in Tbilisi would you recommend for a first licence?” and then look at what came back.
You write the questions or generate them from a description of the business, and you see and can edit every one of them before anything runs.
Question sent
Which coffee shops in Brooklyn are best for working?
One answer is a sample of one
These models do not answer the same question the same way twice. So every question is asked repeatedly: three times on a free scan, five times on a subscription, and on a subscription each question also goes to Gemini and Perplexity as well as ChatGPT.
A free scan is therefore between 6 and 15 answers; a tracked scan between 30 and 75. The headline is computed from all of them.
Matching is literal, and stays literal
An answer counts as naming you only when your name is actually in it, after normalising case, accents and spacing. A domain also matches its host and its first label, so linear.app matches “Linear”. A plain name gets no invented nicknames: Atlas does not match Atlassian.
Each answer gets exactly one of three verdicts:
Recommended — you are there and actively put forward as an option. Mentioned — you are named but not suggested. Absent — your name is not in the text at all.
Only the first counts toward the number. A language model is never allowed to overrule the absence of your name: if the literal is not there, no amount of interpretation puts it back.
Every question and engine carries the same weight
We compute the share of runs marked recommended for each question-and-engine pair, then average those shares. That stops one chatty question, or one engine that answered more times than the others, from dominating the result.
The interval is the honest part
A percentage from a sample is an estimate, so we report how much to trust it. The 95% interval comes from resampling the collected answers 1,200 times and recomputing the headline each time. The result is deterministic: the same scan always produces the same interval.
A wide interval means the answers disagreed and you should not act on the number alone. That is drawn on the scale under every result rather than hidden in a footnote.
When we refuse to publish
A provider that errors reduces coverage. It is never counted as “not recommended” — a failed request says nothing about your brand. If fewer than 90% of the planned answers came back, or an engine the tier requires produced nothing at all, the result is marked incomplete instead of being published as a headline.
When we call a change real
Week to week, a number moves on its own. We only call a change meaningful when it is at least 5 percentage points and the resampled interval around the difference excludes zero. Anything smaller is shown and labelled as within the noise, in grey, because saying otherwise would be telling you something the statistics do not support.
Editing a question starts a new baseline, and results from different question sets are never compared — otherwise rewording would look like progress.
+8 pp · beyond the noise
What we deliberately do not do
We do not resolve entities. Two spellings of one competitor are merged only when they differ by a bracketed note; deciding that “Auto Way” and “Auto Way Driving School” are one company would be a guess, and a wrong guess would quietly corrupt the ranking.
Brand names read out of answers are observations of what the text said, not verified facts about real companies. We do not train models on your data. And the stored answers are deleted after twelve months — the numbers they produced stay, as described in the privacy policy.
- No invented aliases
- No model training on your data
- Raw answers deleted after 12 months
What people ask about the method
Why not just ask ChatGPT myself?+
You can, and you should — once. What you get is one sample. Ask the same question again tomorrow and the answer may differ, which means a single screenshot cannot tell you whether you moved or the model did. Repetition and an interval are the whole difference.
I am well known. Why is my number low?+
Because the questions are about the category, not about you. Being famous and being the name an assistant reaches for when someone asks for a recommendation are different things — that gap is exactly what this measures.
Why did the number change when I did nothing?+
The engines change, their sources change, and their answers vary run to run. That is why a single reading is not tracking, and why we only flag a movement once it is bigger than the noise.
Can I measure a competitor?+
Competitors already appear in every report — the brands the AI named instead of you, ranked by how often. To measure one as the tracked brand, run a scan with their name.
Are these the same answers a real person would see?+
We query the same models that answer in their chat products.